Welcome to www.thosay.com. Please read these Terms and Conditions carefully before using our website. By accessing or using the site, you agree to be bound by the following terms and all applicable laws and regulations.

1. General Information

1.1 About Us

This website is owned and operated by ThoSay DESIGN SRL, a
Romanian company specializing in the design and sale of fine jewelry crafted in
14K gold and set with brilliant-cut diamonds.

Company Details:

Registered Name: ThoSay DESIGN SRL

Registered Office: Sat Vetiș, Strada Careiului 11, Satu Mare, Romania

Trade Register Number: J30/769/2021

Fiscal Code (CUI): RO44686580

Email: contact@thosay.com

Phone: +40 733 065 677

1.2 Acceptance of Terms

By accessing and using www.thosay.com, you confirm that you have read, understood, and accepted these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.

2. Products and Services

2.1 Product Information

ThoSay jewelry is exclusively crafted using 14K gold and brilliant-cut diamonds. Each piece:

Is accompanied by a certificate of authenticity

Is manufactured and hallmarked in accordance with Romanian legislation

May feature slight design adjustments to improve quality and durability

Is shown on the site for illustrative purposes; actual products may vary slightly due to
craftsmanship and natural materials

2.2 Pricing and Availability

All prices are listed in RON (Romanian Lei) and include VAT (19%)

We reserve the right to update prices or correct errors without prior notice

Product availability is updated regularly but may vary depending on stock and demand

3. Intellectual Property

3.1 Copyright and Design Rights

All content on this website, including but not limited to text, graphics, logos, photos, product designs, and brand elements, is the
exclusive property of ThoSay DESIGN SRL. Unauthorized reproduction, distribution, or commercial use is strictly prohibited.

ThoSay collections and individual jewelry designs are protected under intellectual property law, including national and international copyright and design registration where applicable.

4. Orders and Payments
4.1 Placing an Order

Orders must be placed via our official website: www.thosay.com

Once submitted, you will receive an automated email confirmation containing your order number and summary

Orders are processed in the order they are received and are subject to stock availability

4.2 Accepted Payment Methods

We accept the following secure payment options:

Credit/Debit Card (Visa, Mastercard) – processed via a secure payment gateway

Bank Transfer – details provided during checkout

All transactions are encrypted using SSL technology to protect your data.

5. Consumer Rights
5.1 Right of Withdrawal (Returns)

In compliance with EU Directive 2011/83 and O.U.G. nr. 34/2014, you have the right to return eligible products within 14 calendar days of receiving your order.

To qualify for a return:

The product must be unused, undamaged and in original condition

All original packaging and documents must be included

Return shipping costs are the responsibility of the customer

Important:
Custom-made or personalized products (e.g. engravings, custom sizing, or any item modified according to customer specifications) cannot be returned, in accordance with Art. 16 (c) of O.U.G. nr. 34/2014.

This does not affect your statutory rights in the event the product is defective or non-compliant.

5.2 Warranty

All ThoSay products are covered by a two-year legal warranty from the date of delivery.
Each product includes:

A warranty certificate

Care instructions

Access to specialized after-sales service for repairs or maintenance

6. Limitation of Liability
6.1 Website Usage

While we strive to provide accurate and up-to-date information, ThoSay cannot guarantee that the website will operate without interruption or errors.
We reserve the right to update, suspend, or discontinue any part of the website without notice.

ThoSay shall not be held liable for:

Technical errors or downtime

Inaccuracies in product descriptions due to typographical errors

Any indirect or incidental damages resulting from use of the website

7. Governing Law and Jurisdiction
7.1 Applicable Law

These Terms and Conditions are governed by the laws of Romania. Any disputes shall be submitted to the exclusive jurisdiction of the competent Romanian courts.

We also comply with the requirements and guidelines of the National Authority for Consumer Protection (ANPC).
You can find more information or submit a complaint at: www.anpc.gov.ro

8. Updates and Modifications

8.1 Changes to These Terms

ThoSay reserves the right to modify these Terms and Conditions at any time.

Updates will be published on this page with the date of revision

Significant changes will be communicated via the website or by email to registered users

Continued use of the website following any changes implies acceptance of the updated Terms and Conditions.

9. Contact

For questions, clarification or legal inquiries related to these Terms, please contact us:

ThoSay DESIGN SRL
Sat Vetiș, Strada Careiului 11, Satu Mare, Romania
Email: contact@thosay.com
Phone: +40 733 065 677